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Answers To Your Questions...
| Q: | | Is it all right to download The Highlands Journal ? | | A: | | Yes. However, The Highlands Journal is copyrighted material, so please print it out for your personal reading only. |
| Q: | | How can I pay for my order? | | A: | | We accept Visa and Mastercard. For money orders, cashiers checks or personal checks, please contact us. We do not ship COD.
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| Q: | | Will my online order be secure? | | A: | | All the information on your order form is specially encrypted to insure privacy. See the link below for Our Privacy Policy.
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| Q: | | How long will my order take to reach me? | | A: | | You can expect to receive delivery of your item within 5 to 8 days, depending upon the destination. Our primary carrier is UPS Ground. Upgraded services are also available. Please see Shipping Rates for details.
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| Q: | | If I order more than one item, do I pay shipping charges for each item ? | | A: | | No. Shipping charges are based on the total dollar amount of your order, not on individual items. Please see Shipping Rates for details.
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| Q: | | Do you ship internationally? | | A: | | Not at this time. We ship to the US and Canada only. See Shipping for details.
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| Q: | | Is there a sales tax? | | A: | | Only if you reside in the state of Washington. State law here requires that we add 7.6% sales tax for Washington residents.
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| Q: | | How private is my account information? | | A: | | Rock Bottom Company is committed to protecting the security and privacy of your information. For details on the security of your transactions, please click on the Privacy Policy link below.
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| Q: | | Can you ship my order to a secondary address? | | A: | | Yes. The Shopping Cart will ask for a billing address and a shipping address. Just fill out both.
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| Q: | | I want to purchase an item as a gift. Will the package have an invoice? | | A: | | Yes, but invoices enclosed with shipments do not refer to price.
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| Q: | | Do you offer gift-wrapping or special gift messages? | | A: | | At this time we do not offer special gift messages or gift wrapping in an effort to keep our prices as low as possible.
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Copyright © 2013 Rock Bottom Company LLC. All rights reserved.
EmergencySurvivalUSA.com - Email: CustomerService@EmergencySurvivalUSA.com
Click here to view our Home Emergency website
Liability Disclaimer: Use these products at your own risk. Rock Bottom Company, LLC, does not warrant, represent, or endorse the safety of using any products or procedures referred to or sold on this web site. By using this web site, you agree that you, and not Rock Bottom Company, are responsible for the safe and legal use of any product you purchase from Rock Bottom Company and its divisions. As any survival situation is inherently dangerous regardless of the products used or the procedures performed, Rock Bottom Company makes no guarantee express or implied that the products contained in this web site will function as intended when needed in a survival situation.
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